Shipping & Returns
Return Policy - Risk Free 100% Satisfaction Guarantee
If a product is not to your 100% satisfaction we will replace or refund within 30 days, you can return the merchandise for a refund less shipping and handling.
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you've received an incorrect or defective item, etc.).
You should expect to receive your refund within at least four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Mainland Shipping (UK)
All Pin badges are made to order and take 2-3 weeks
In Stock Cloth badges are sent within 2-3 working days
Pre-order badges are dispatched around the date noted on the badge details page and your order invoice.
Please not your order will be sent as one parcel so your expected dispatch time will depend on the longest item within your order. If this is a problem please contact us in good time so that we can send part of your order sooner.
BadgeFreaks will delivery your order at a standard cost of £1.25 for any size order, anywhere within the United Kingdom Mainland. All UK mainland orders £10.00 or over in value (before shipping and after discounts have been applied) are shipped for FREE.
Your order will be packaged in a protective envelope or box via standard 1st Class Royal Mail post. If you require a more secure delivery please contact us.
Please allow at least 2-3 working days for stock Cloth badges and 2-3 Weeks for Pin Badges (depending on location and freight type) for delivery. If pre-ordering badges that are out of stock please refer to the badge details for delivery time. Note your order will not be dispatched until all your badges are in stock or at our discretion.
BadgeFreaks can ship your order to almost anywhere in the world. Additional postage costs may apply, therefore please contact us before you place your order if the system is not able to apply a postage rate at checkout.
Please note that recipients outside the UK will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is managed by our carriers on a 'Pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own county Customs and Excise.